If you read my early post “Press 1 for English, NO Thanks” you might remember my frustration at calling to activate my credit card and being forced to select 1 for English or 2 for Spanish. I did neither and called the Customer Service number to get my card activated. While I had them on the phone I gave them an earful about the activation line not defaulting to English after a set period of time.
Well the card expired and they sent me a new one. Again I had to have the card activated. I was prepared to go through the whole scenario once more. When the automated process picked up it told me to “Press 1 for English or Prensa dos a continuar en espanol.” I did neither again, but much to my delight after a short pause the automated process continued in ENGLISH.
I do not know if my complaint was the impetus, or maybe several complaints, but I do know it is changed.
Sometimes the little man does win a small victory.
I’ve noticed other vendors are asking in Spanish for the Spanish speaking customers and proceeding in English as a default.
Way to go…Pilgrim