There is a lot of good advice in this short article, 19 Words That Will Make People Like You More. There is one section that struck me most vividly as it has been a pet peeve of mine for quite some time now. From the article:
“Words No. 3 and 4: “You’re welcome.”
Sometime in fairly recent history it seems people stopped saying, “You’re welcome,” and started substituting, “Yep,” or, “No problem.” At the risk of sounding older than I am, I think this is a step in the wrong direction–at least in a business or professional setting.
Why? Because ditching “you’re welcome” for these other phrases changes the message. “You’re welcome” acknowledges that you’ve done something worth someone else’s thanks, while “no problem” suggests that it wasn’t that big of a deal. Saying the former phrase conveys that you think it was a worthwhile favor. That’s an impressive message to send.”
I first started noticing this phenomenon on NPR. The interviewer would say to interviewee, Continue reading “Damn it, you’re welcome”